From pilot to playbook, Bobbi hints at a smarter public service model
The Bobbi pilot in the United Kingdom offers a clear example of how AI chatbots can reduce pressure on non-emergency lines, provide consistent information, and free human operators to focus on critical cases. This article reviews the design, safeguards, and operational lessons behind the system, and explains how Square Codex supports institutions with Costa Rican nearshore AI and data teams that help build, audit, and scale similar services with strong governance and clear accountability.
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